Jersey Customs and Immigration Service's privacy policy

​​​​​​​​​​​​​​​​This privacy notice covers the Jersey Customs and Immigration Service (JCIS) which sits within the Justice and Home Affairs (JHA) Department.

JCIS is registered as a Controller under the Data Protection (Jersey) La​w 2018 (Data Protection Law) (registration number 101354), as we determine the purpose and means of the processing of the personal information collected about you for this service.

As a Government Department, we generally process and hold your information in order to provide public servi​ces and meet our statutory obligations. This notice explains in more detail how we use and share information relating to you, and your personal data, in order to provide the service described above.

Find more information on how the Department uses your personal data for other services on the States of Jersey privacy policies​.

We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law.

How we collect information about you

Your personal data will, in most cases, be collected directly from you. This may be done in any of the following ways:

• by you completing a form to apply for services provided by us
• by you contacting us by mail, email, telephone or face to face
• by you submitting customer feedback through our Customer Feedback Management System (CFMS)
• by you registering with us for one of our services
• by you declaring or clearing goods to be imported or exported
• when you travel to and from Jersey
• when we seek to verify your information, documents or identity
• through sound and visual imagery such as Body Worn Cameras (BWCs) and CCTV

In some cases, we may collect information about you from another Government of Jersey department or from the following third parties with which we interact in order to deliver our duties:

• States of Jersey Police
• The Honorary Police
• States of Jersey Prison Service
• Infrastructure and Environment
• Ports of Jersey
• Employment, Social Security and Housing
• Treasury and Exchequer

Types of information we collect

The types of personal data collected will vary depending on what information you volunteer and the information we need in each circumstance. However, we have listed below the most common categories of information we may collect about you:

• name
• date of birth
• gender
• nationality
• address
• telephone number
• email
• bank account details
• social security number
• passport number
• identity card number
• biometric data including facial images, fingerprints and DNA

How we will use the information about you

We need to collect and hold personal data about you, in order to carry out the public functions of the JCIS. Our legal basis for processing personal data in most cases is that it is necessary for the exercise of JCIS’ function of the States or any public authority (Schedule 2 para 4(c) of the Data Protection Law).

We have set out in further detail below why we use your personal data in each instance.​​

​​Who we may share your personal information with

Other data controllers

We may need to pass your information to other Government of Jersey (GOJ) departments and similar bodies:

• the police and law enforcement agencies​
• courts and tribunals
• foreign tax, customs and immigration authorities
• your agent or legal representative

This is so that we can carry out our functions, to enable others to perform theirs, or to fulfil your request for a service. These departments and organisations are obliged to keep your details securely and only use your information for the purposes of processing your service request.

We may disclose information to other departments where it is necessary, either to comply with a legal obligation, or where permitted under other legislation. Examples of this include but are not limited to:

• where the disclosure is necessary for the purposes of the prevention or detection of crime
• for national security purposes
• for the purposes of meeting statutory obligations
• to prevent risk of harm to an individual

We will, in some circumstances and where the law allows, share your data with third parties, including:

• States of Jersey Police
• Honorary Police
• States of Jersey Prison Service
• Statistics Jersey
• Infrastructure and Environment
• Treasury and Exchequer
• Employment, Social Security and Housing
• Ports of Jersey
• The Government’s Data Protection Officer
• The Jersey Office of the Information Commissioner
• courts and tribunals
• foreign tax, customs and immigration authorities
• other law enforcement agencies

At no time will your information be passed to organisations for marketing or sales purposes or for any commercial use without your prior express consent.

Service providers

We use or work with contractors and other third-party service providers who will process personal data on our behalf.

Those third parties are usually our data processors and can only process your personal data on our instructions or with our agreement.

How long do we store the information about you

We will keep your personal data accurate and up to date and not keep it for longer than is necessary in order to carry out the public functions of JCIS. Please ask to see our retention schedule for more detail about how long we retain your information.

Where do we store the information about you

Government of Jersey systems store data in Jersey, the UK and the European Union. The UK has been granted adequacy status by the European Commission and personal data stored there will be protected to the same standards as personal data held in Jersey and the EU.

In some instances, we may be required to transfer your personal data outside of Jersey, the UK and the EU, however, we shall only do this with the necessary safeguards in place and where it complies with the Data Protection Law. For details of the safeguards we rely on if we do this, contact the Department using the contact details below.

Publication of your information

We will only publish personal data for the following reasons:

• it is a proportionate measure
• it supports our functions
• it is a legal requirement
• for the prevention and detection of crime

Cookies and the gov.je website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Find details of the cookies used on gov.je website in the gov.je privacy pol​icy​.

Statutory or contractual obligations to provide personal data

You are obliged under Immigration Laws and the Customs ​and Excise (Jersey) Law 1999 to provide us with certain information. This includes Agents of the Impôts to require any person concerned with the movement of goods to provide information as is necessary to enable compliance.

Your rights

See your personal data rights​ for details of your rights under the Data Protection Law and how to exercise them.

Contact details

If you want to contact the Department in relation to this privacy notice, please email the Data Governance Officer at JHAGovernance@gov.je​.

Complaints

If you have an enquiry or concern regarding processing your personal data you can contact the Central Data Protection Unit.

If you want to make a complaint about how your personal data is processed, you can email the Government’s Data Protection Officer at DPO@gov.je.

If you believe that JCIS has contravened the Data Protection Law and the contravention affects your data protection rights, you have the right to make a complaint at any time to the Jersey Office of the Information Commissioner (JOIC).

We would, however, appreciate the chance to deal with your concerns before you approach the JOIC, so please contact the DPO in the first instance.

Changes to this notice

We may, from time to time, revise this privacy to ensure it remains up to date. It is advisable to check it regularly to keep aware of any changes.