Yoti digital ID

What you’ll need to set up your Yoti

You’ll need:

• a valid passport
• a smartphone

How to set up your Yoti

Yoti is an app that you need to download to your smartphone. The app is free, secure and easy to use and is effectively your ID on your phone.

To create your Yoti you’ll need to:

1. Download the free Yoti app onto your smartphone

• visit the App Store for iOS (Apple) or Google Play for Android:    
   

2. Create your Yoti account

• open the Yoti app on your smartphone
• select the Create a Yoti button
• complete the registration process
• ensure that "Jersey" is the country selected 
  

3. Add your ID document to your Yoti

• tap ID documents from the home screen.
• tap the Add ID document button
• select the country where your ID document is issued from
• make sure you select Jersey as your chosen country if you're using a Jersey passport as your ID document

4. Add an email address to your Yoti

• tap Personal details from the home screen and select Email
• tap the email option
• tap the add email option
• add your email address and verify it using the verification code that is sent to the email address you provided
• your email address is used to link your onegov account to your Yoti

5. Scan the QR code with Yoti

• go to the one.gov.je page and select the 'Activate your onegov account' button
• open and login to your Yoti app on your phone
• tap the scan button and scan the QR code on the one.gov.je page.

Step by step detailed guide to setting up your Yoti

This short video also provides a step-by-step guide to creating your digital ID account:

The Yoti app cannot be downloaded to tablets or desktop computers.

Backup and recover your account on a new phone

If you get a new phone, you will need to backup your Yoti account from your old device before using your new one. To backup and recover your account:

1. login to your Yoti app and select more tab, then settings
   
2. select account settings and then my recovery file
   
3. on your new phone, you can recover your account opening Yoti and selecting the already have an account option
4. select restore from iCloud or restore from Google Drive and follow the steps
5. you will be asked to take a photo and record a short video as part of the recovery process
   

Video on how to recover your account

Help with Yoti

If you’re having issues or need help with the Yoti app you can email help@yoti.com

If you are having issues with logging into your onegov account, email customerservice@gov.je.

Yoti does not support IE as this browser is no longer being serviced by Microsoft.

Browsers that can be used to login to your Yoti account

Activating your onegov account after you've set up your Yoti

One.gov.je is our online customer portal and is designed to provide you with easy access to Government of Jersey and Parish services.

Once you've set up your Yoti you can activate your onegov account and access all available services.

Step by step guide to activate your onegov account and set up your digital ID

​Staying safe online

For information on staying safe online, visit our Protecting yourself and family online section.