Complaints against taxi companies (FOI)

​Request

Please provide a breakdown of complaints made against taxis for 2014, 2015 and 2016 stating the number against each private hire company, rank taxis and the nature of each complaint.

Response

The request has been refused on the basis that providing this information would take in excess of 12.5 hours and therefore Article 16 of the Freedom of Information (Jersey) Law 2011 applies.

The public authority does not hold the information in a format which would enable it to be retrieved within the permitted time. A review of each individual and company record would be required to obtain the information requested.

Exemption applied:

Freedom of Information (Jersey) Law 2011

Part 2

Access to information held by a scheduled public authority

Article 16      A scheduled public authority may refuse to supply information if cost excessive

(1)     A scheduled public authority that has been requested to supply information may refuse to supply the information if it estimates that the cost of doing so would exceed an amount determined in the manner prescribed by Regulations.

Regulation 2 (1) of the Freedom of Information (Costs) (Jersey) Regulations 2014 allows an authority to refuse a request for information where the estimated cost of dealing with the request would exceed the specified amount of the cost limit of £500. This is the estimated cost of one person spending 12.5 working hours in determining whether the department holds the information, locating, retrieving and extracting the information.