Complaints about Southampton patient accommodation at Jurys Inn (FOI)

Request

A

How many families, either parent(s) with a child, husband with a wife or vice versa were sent to Southampton in 2016 for medical treatment consisting of more than one day and therefore were put up at Jury's Inn for the duration of their treatment.

B

How many complaints were received from these families regarding the standard of accommodation provided at Jury's Inn?

C

What was the nature of these complaints?

Response

A

The Health and Social Services Department does not hold data in this format and is therefore unable to provide a response to this specific question.

B

The total of all complaints (to include written feedback from all patients who stayed at Jury’s Inn during 2016) was 10.

C

Thematically these complaints could be grouped as follows:

• general concerns over food in particular around the repetition of menu and choice of dishes available for patients many of whom are resident there for six weeks at a time

• concerns over lack of home comforts for such a long period away from home and general lack of space provided to them by a conventional hotel room

• concerns over noise and disturbances from other guests (particularly around weekends)