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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Missed hospital appointments (FOI)

Missed hospital appointments (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 16 January 2020.
Prepared internally, no external costs.

​Request

Please can you provide:

A

The total number of missed hospital appointments across Health and Community Services (HCS) during 2019

i) Breakdown by month

ii) Breakdown by department

B

How the figure provided in A compares to previous years?

C

Waiting times for patient appointments with HCS

i) Breakdown by month

ii) Breakdown by department

Response

A “missed appointment” is taken as one where the individual did not attend without giving any notice or arrived too late to be able to be seen.

A

Details of missed appointments in 2019 by month and department:

​Surgery (out-patient)

Medicine

​Obstetrics/ Gynaecology

Paediatrics

Therapies

​Other (including ED, Pathology, GP Co-op)

​Total

​January​823​431​17​32​449​19​1171
​February​77​389​6​24​421​11​1621
​March​746​395​6​42​406​15​1610
​April​722459​11​38​391​20​1691​
​May​791​40310​​34378​17​​1633
​June​745367​​726​​403​15​1563
​July​899431​10​33​454​19​1846​
​August​778​348​5525418​17​1591​
September​666​43610​​26​44612​1596​
​October​855​434​10​23​459​22​1803
​November​741​378​20​30​455​15​1639
​December​727​263​22​13​389​19​1433

​Total

​9313 

​4734

​134

​346

​5069

​201 

​19797

 

B

Total missed appointments in previous years:

​2015

2015​

2017​

2018​

2019​

​17,242   ​18,609​18,529​19,809 ​19,797

 

C

The average waiting time (weeks) for a first outpatient appointment seen in 2019:

​Surgical

​Medical

​Obstetrics/ Gynaecology

​Paediatrics 

​Therapy

​January​12​95​11​5​
​February​11​16412​5​
​March​10​104​10​5​
​April​1016​4​11​5​
​May​1111​​4​12​6
June​1014​​4​13​​6
​July​1111​​4​116​
​August​108​​4​12​6
​September​119​​4​12​6
​October​910​​4​115
​November​109​​4​12​6
​December​98​​4​11​5

​Average

​10

​11

4

12​

5

 


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