Health and Community Services Quality and Performance Report - outpatient attendances (FOI)

Request

The Government of Jersey Health and Community Services Quality and Performance Report dated June 2021 quotes data on Demand and Activity on Page 7 / 8.

It states that the outpatients first appointment waiting list went from 7,561 in June 2020 to 10,089 in June 2021 - a rise of 33%.

A.
As it is impossible to guess how many of the people in the second list may have also featured on the first list, please state how many of the 10,089 people have been waiting longer than six months and how many have been waiting longer than one year?

B.
Please advise how many people received their first appointment during that period and how many of those were by telephone consultation?

C.
From the number of patients who received their first consultation by telephone, please advise how many have now actually received a face to face appointment?

Response

A.

As of June 2021, there were 1,478 people waiting between six and 12 months for a first outpatient appointment.  In addition there were 968 people waiting over 12 months for a first outpatient appointment.

Data Source: Hospital Patient Administration System (TrakCare, Report WLS6B)

B.

The table below shows the number of patients recorded as attending a 'New' outpatient appointment each month and the number of those attended by telephone:

Data Source: Hospital Patient Administration System (TrakCare, Report BKG1A)

C.

The table below shows the count of patients who had a telephone appointment and have subsequently attended a face-to-face appointment. The count is shown against the month in which they had their original telephone appointment and includes appointments attended up to 30 November 2021.

Data Source: Hospital Patient Administration System (TrakCare, Report BKG1A)