Telephone calls made to Revenue Jersey (FOI)

Request 

In September 2022,

A

How many calls were made to Revenue Jersey on 440300?

B

How many were unanswered?

C

How many were on hold for more than 5 minutes, 10 minutes and 20 minutes?

Response

A

In September 2022, Revenue Jersey received 6,078 calls, 2,104 of which were abandoned before an officer was free to pick it up. It is not possible to identify how many callers were then successful on their next call attempt.

B

The average waiting time was 5 minutes and 31 seconds.  (Revenue Jersey publishes waiting times weekly on its website to inform customers of the waiting times they can expect.) 

C

A more detailed breakdown of hold times is not available. Article 3 of the Freedom of Information (Jersey) Law therefore applies. 

Article Applied

Article 3 - Meaning of "information held by a public authority"

For the purposes of this Law, information is held by a public authority if –

(a) it is held by the authority, otherwise than on behalf of another person; or

(b) it is held by another person on behalf of the authority.