Fire Service complaints (FOI)

Request

Pleae advise how many complaints the Fire and Rescue Service has received for each financial year since 2017 to date. 

Please break the information by:

i) who has made the complaint, including by members of the public and members of staff. 

ii) who or what the complaint has been made against, including against members of staff. 

iii) the type of complaint, including sexual harassment and assault. 

Please outline the outcome of the complaint, including whether there was an investigation, whether misconduct by staff was found, and whether a member of staff was dismissed.

Response

Complaints are recorded by the Jersey Fire and Rescue Service (JFRS) in different ways. 

Since 2019, external complaints are recorded in the Customer Feedback Management System (CFMS). External complaints from CFMS and those recorded by the JFRS from 2017 are attached in Table 1.

Table 1.pdf

Complaints brought by JFRS employees against other JFRS employees are dealt with internally by Case Management are attached in Table 2.

Table 2.pdf

Where numbers are fewer than five, disclosure control is applied to avoid identification of individuals. Numbers fewer than five are represented as ‘<5’. Further breakdown by type of grievance cannot be provided as this information could lead to the identification of individuals. Article 25 of the Freedom of Information (Jersey) Law 2011 has been applied. 

Article applied

Article 25 - Personal information

(1) Information is absolutely exempt information if it constitutes personal data of which the applicant is the data subject as defined in the Data Protection (Jersey) Law 2018.

(2) Information is absolutely exempt information if –

(a) it constitutes personal data of which the applicant is not the data subject as defined in the Data Protection (Jersey) Law 2018; and

(b) its supply to a member of the public would contravene any of the data protection principles, as defined in that Law.

3) In determining for the purposes of this Article whether the lawfulness principle in Article 8(1)(a) of the Data Protection (Jersey) Law 2018 would be contravened by the disclosure of information, paragraph 5(1) of Schedule 2 to that Law (legitimate interests) is to be read as if sub-paragraph (b) (which disapplies the provision where the controller is a public authority) were omitted.