​​The States of Jersey Complaints Board is established under the Administrative Decisions (Review) (Jersey) Law 1982, as amended, to look into complaints by members of the public into any matter of administration by any Minister or department of the States, or by any person acting on their behalf.

The Panel of persons who are appointed by the States to become the Chairman, Deputy Chairmen or members of the Panel (from which Boards are constituted) are not States members, and are all completely independent, and give their services on a voluntary basis.

If the Chairman, Deputy Chairmen or members of the Panel find that they have a conflict of interest, they will not participate in a Board. In this way, the public can be sure that all Board members are completely unbiased and impartial. This booklet explains the procedure for submitting a complaint to the Board, and gives an outline of how the complaint will be handled. ​​