​The Picker Institute Europe is a not-for-profit organisation that makes patients' views count in healthcare. It builds and uses evidence to champion the best possible patient-centered care, working with patients, professionals and policy makers to strive continuously for the highest standards of patient experience. 

This report summarises the findings from the Picker Institute paediatric outpatient survey 2011, carried out by Picker Institute Europe, on behalf of States of Jersey Health and Social Services.  ​​