We ask customers to rate our service at key service touchpoints, such as after a phone call, email or appointment. This gives immediate feedback on the service customers have just received.
| Compliments | |
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| Complaints | |
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| Customer Sentiment Indicator (CSI) | |
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| Customer Effort Score (CES) | |
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| Customer Satisfaction (CSAT) | |
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Customer experience
Customer compliments
Customer complaints
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