Onboarding, orders and payment

Supplier onboarding

What we need from you

All suppliers need to register for an Ariba network account to transact with Government of Jersey.

If you have an existing account, make sure you have provided us with an email address associated with that account.

We require suppliers to use the free standard account at a minimum and are not mitigating fees for suppliers opting to register a fee-based enterprise account, or for existing enterprise account users.

Basic navigation of supplier standard accounts

Basic navigation of supplier enterprise accounts

All future procurement and account payable transactions with us are through Connect Ariba. This system offers enhanced levels of functionality including:

real time purchase order (PO) delivery
invoice automation

What you can expect from us

If you are awarded a contract for the provision of goods or services, one of our representatives will contact you.

They will begin the internal onboarding process to get all the details we need to do business.

Once your application has been approved internally, we'll send an email asking you to:

confirm the information we have on your organisation is correct
provide relevant information with regards to your organisation’s social value or sustainability policies
review and agree to our standard terms and conditions

Help and guidance

Guidance material is available to support you registering for and administering your Connect Ariba account.

How to register for a supplier account on Ariba, (including selecting Jersey as your location)

Adjust your Ariba profile to the correct currency

Managing Users in Ariba Network Supplier

Supplier frequently asked questions

For additional support registering for an Ariba account you can contact SAP.

Purchase Orders and receipting

As a registered supplier for Government of Jersey, orders are raised, accepted, fulfilled and receipted:

when a Purchase Order is created by a Government of Jersey requisitioner, you (the supplier) will receive an email notification
when you login to Connect Ariba to confirm or amend the order. If freight is applicable, notify the person who raised the order (the requisitioner). A new order will be created inclusive of freight and the original order cancelled
upon receipt of goods, where the requisitioner will receipt the order and you will be notified by email to raise an invoice

If you have not registered for a SAP Ariba account, follow the link in the purchase order email to create your account and link it with the Government of Jersey.

Help and guidance

Guidance material is available to support you when receiving and processing Purchase Orders.

Confirming Purchase Orders on YouTube

Creating a Ship Notice on YouTube

For additional support you can contact our Connect Ariba Supplier team on suppliers@connect.gov.je.

Invoicing and payment

The preferred process for invoicing is to submit your invoice through Connect Ariba.

A Purchase Order must be raised prior to invoicing and payment. If you have not been provided with a Purchase Order, contact the buyer to request one.

The process for invoicing differs depending on whether you have provided goods or services:

for goods orders, invoices can be raised directly in Connect Ariba once receipted
for services, prior to submitting an Invoice you are required to create a Service Sheet in Connect Ariba, which the requisitioner will review and approve
once an invoice has been submitted, it will be sent for processing where the system checks the price, Purchase Order number, and that the order has been receipted
once the three-way match is confirmed, payment will be arranged as per suppliers agreed payment terms. Standard GoJ payment terms are 30 days

We request that suppliers refrain from chasing payment within the timeframe of agreed payment terms. These enquiries can result in delays to response times and put additional strain on resources allocated to processing payments.