More on offer at Customer and Local Services

05 March 2019

Islanders will be able to access support from Community Savings and report minor crimes to the police as part of the continued extension of services available through ‘One Front Door’ at Customer and Local Services on La Motte Street.

From today [5 March], Community Policing, which takes reports of non-emergency crimes and advises members of the public, will be at La Motte Street every Tuesday between 12pm and 4.30pm as part of a three-month trial. Officers will be on hand should members of the public wish to report minor crimes or seek advice.

In addition, every Thursday, between 1.30pm and 3.30pm, Community Savings, the charity which aims to support those in the community who are financially or socially disadvantaged, will provide their basic banking facilities from Customer and Local Services. Although the Community Savings representatives will not have access to customer account details or balances, they will be able to open new accounts, provided the customer has photographic ID and address confirmation, and authorise payments and transfers. Members can also arrange private meetings with financial mentors to discuss their personal finances at the Community Savings office.

In response to customer feedback, Planning officers will now be available in La Motte Street every morning, and Building Control officers every afternoon, instead of both being there all day. This will enable Building Control officers to spend mornings meeting customers on-site, and the demand for face-to-face meetings at La Motte Street to still be met. Islanders can still drop off planning models, submit applications, buy maps, get forms, view historic files, and get officer guidance by phone during opening hours, 8.30am to 5pm, Monday to Friday.