08 December 2021
Following an independent assessment in October 2021, the Law Officers' Department has been awarded Lexcel accreditation for 'excellence in practice management and client care' for the third year running.
Lexcel assessor, Tracy Thompson, highlighted twelve areas of good practice in her assessment report and four suggestions for best practice.
Mrs Thompson concluded that, "the department continues to excel in employee engagement" and demonstrates an "exemplary commitment" to employees. The department's approach to flexible working since Covid was singled out as being "hugely popular" and it was noted that the department's "excellent reputation as an employer on the island" is "attracting a high calibre of staff".
The majority of the 'areas of good practice' identified were in the People Management section, with Mrs Thompson noting from the staff interviews that "the assessor was pleased to hear about a true team culture within the department with real support for staff at all levels from management down and also peer to peer support".
Attorney General, Mark Temple QC said: "I am very grateful to each member of staff for committing to the high levels of service, people care and file management that was evidenced in this assessment. Together with the Be Heard survey results of 2020, the 2021 Lexcel assessment demonstrates that the Department is a happy place to work with a strong team culture and a high level of client service. It is especially pleasing to have achieved these results during the difficult times of the pandemic."
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