We use SignVideo
SignVideo
gives you access to an online interpreter allowing you to communicate with us using BSL sign language. It’s free, simple, fast and secure.
You can use it in your browser or you can get the app.
How to call us
You can call us using Signvideo by simply clicking on a green button below, this will automatically start a call with us using SignVideo.
General enquiries
Lines are open Monday to Friday 8.30am to 5pm.
Call the Government of Jersey on SignVideo
Hospital
Lines are open 24 hours a day, 7 days per week.
Call the hospital on SignVideo
How to use face to face interpreter services
You can also use SignVideo for online face to face interpreter services at your hospital appointments or at our Customer Hub for Employment, Social Security and Housing enquiries.
Face to face interpreter services for hospital appointments are available 24 hours a day, 7 days a week.
Access a face to face interpreter for hospital appointments
Face to face interpreter services for Employment, Social Security and Housing enquiries are available 8.30am to 5pm.
Access a face to face interpreter for Employment, Social Security and Housing
Emergency text service
The States of Jersey Police provide an emergency only text service.
The number is +44 (0) 7797 790999.
Make sure you include your location, full name and details of the incident.
Visit the States of Jersey Police website
Get the SignVideo app on your device
You can get the app on:
When you can use SignVideo
You can use SignVideo:
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on your phone to call the Government of Jersey or the hospital
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at a hospital appointment using the face to face interpreter service
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on our self service kiosks in our customer service centre. Press the SignVideo icon and our Welcome Host will help you to access the Government service you need
Devices you need to use SignVideo
You need a smartphone, tablet, laptop or PC and a good WiFi connection, or you can use your mobile data at a cost.
iOS devices need the operating system to be version 8 or upwards, Android devices need the operating system to be version 4.4 or upwards, Windows PCs operating system need to be i3 or above and you'll need to use the following browsers:
- Internet Explorer 9
- Firefox for Windows
- Safari for Mac
Get help with SignVideo
If you're having problems connecting to SignVideo, or need some technical help you can
email the SignVideo help service or call 0203 2880 771.
gov.je