Fitness Duty Manager

To lead the team in delivering exceptional member experiences while ensuring the club maintains
high service standards, health and safety, and operational excellence.
Key Responsibilities:
1. Health & Safety:
2. Club Standards:
3. Service Excellence:
4. Team Leadership:
5. Sales and Membership Growth:
6. Key Performance Indicators (KPIs): against business targets
o New Appointment Show Ratio.
o New Lead Conversion %.
o Existing Leaver Attrition.
o CSAT Results.
o Net Member Movement.
o EBITDA.
Qualifications & Experience:
• Proven experience in a customer-focused role, preferably within the fitness or hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Sales experience is an advantage.