Systems Analyst - Client Applications Services

Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients, supporting, or acting as a business analyst. Ascertain timelines / expectations, identify whether these are achievable and manage expectations appropriately.
Support of engagements with client facing teams, and possibly direct with clients over the life-cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks.
Provide second level support raised via the support desk (Ivanti) as either Service Requests and Incidents