Onboarding Support Manager

Responsibilities include:

• Manage the first line support to troubleshoot any technical issues on acceptance systems experienced by Engagement teams - to then liaise with and escalate to Global Acceptance and Global KYC teams where necessary
• Participation in the Global Acceptance & KYC working groups and communicate to the lifecycle team on future developments, liaising with other stakeholders where necessary.
• Manage and be responsible for data quality in our systems - working with the Data Office and Risk and Compliance teams.
• Responsibility for the design and implementation of applications and platforms to support more effective delivery of management information to key stakeholders.
• Responsibility for maintaining up to-date training documents for engagement teams - identifying training needs and delivering training where needed.