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Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Social Security online services

 

What are online services?

We’re moving traditional government services online.

This provides a different option to over the counter, telephone or post services.

Why we need online services

Online services are always available which means our customers can use them whenever they like.

Phone calls and visits are limited to normal office hours which can be difficult for people who work during the day.

We can tailor digital services to suit the customer. This means only asking for relevant information and making sure the form is complete before it can be submitted.

Benefits of online services

Online services provide:

  • 24/7 access for our customers
  • faster processing times
  • less confusion or misunderstandings
  • fewer waste calls and visits
  • no more re-work
  • better data quality

Live services

The online services you can already use are:

  • applying for a pension
  • submitting an expression of interest for a pension
  • applying to join the Pension Plus scheme
  • informing Income Support about changes to your income
  • completing your profit and loss accounts (if self-employed)
  • applying to Advance to Work (ATW) and Advance Plus (A+)
  • Informing the health and safety inspectorate of any construction work undertaken
  • filling out the Social Security review questionnaire
  • applying for affordable housing Gateway
  • applying for Home Responsibility Protection credits

Challenges we face

We have to maintain our high standard of customer service. Online tools must improve what we already offer.

It’s important we keep data secure as more customer information is being exchanged online.

What’s next?

In 2018, we’ll continue to increase the number of services online.

Business owner

Sophie Le Sueur (Operations Director, Social Security)

Project management team

Lyndsay Feltham (Project Manager)

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