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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Ambulance response times (FOI)

Ambulance response times (FOI)

Produced by the Freedom of Information office
Authored by States of Jersey and published on 28 March 2017.

​Request

A

What was the average time for an ambulance to respond to an emergency call in 2016? Is there a set target time?

B

What is the longest time someone had to wait for an ambulance in 2016?

C

How many times were First Responders called out in 2016 and how many times during 2015?

D

How many times have they been called out so far this year?

E

How many times were the Fire Service called out to give medical treatment last year and how many times during 2015?

F

How many times have they been called out so far this year?

Response

A

The average time for an ambulance to attend a 999 call in 2016 has been broken down into call type, Category A calls 6 minutes and 54 seconds. Category B calls 7 minutes and 42 seconds. Category C calls 10 minutes and 44 seconds.

These are given as the mean average.

There is no set target and figures are not comparable with current UK response times.

B

We have taken this question to mean the longest wait for an ambulance to a ‘red’ (prioritised emergency) call. In 2016 the longest wait was 58 minutes. This patient had a healthcare professional with them who was advised of the delay which was due to the crew being diverted to a cardiac arrest call.

C

First Responders were called out 41 times in 2016 and 37 times during 2015.

D

First Responders have only been called out once so far in 2017.

E

The Fire Service were called out 31 times to give assistance as co-responders for the ambulance service last year and nine times during 2015.

F

The Fire Service have been called out three times so far this year to give assistance as co-responders for the ambulance service.

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