Emergency call handling (FOI)

Request

A

Please state the number of 999 calls received by your force’s control room. Please breakdown the number of calls by calendar month and provide data from the last three years (1 April 2016 to 31 March 2019).

B

Please state the number of 101 calls received by your force’s control room. Please breakdown the number of calls by calendar month and provide data from the last three years (1 April 2016 to 31 March 2019).

C

Please state the waiting time targets for your force for both 999 calls and 101 calls.

D

Please state the number of 999 calls that breached your force’s waiting time targets. Please breakdown the number of calls by calendar month and provide data from the last three years (1 April 2016 to 31 March 2019).

E

Please state the number of 101 calls that breached your force’s waiting time targets. Please breakdown the number of calls by calendar month and provide data from the last three years (1 April 2016 to 31 March 2019).

F

Please state the number of 999 calls that were dropped or abandoned by your force’s control room before they could be answered. Please breakdown the number of calls by calendar month and provide data from the last three years (1 April 2016 to 31 March 2019).

G

Please state the number of 101 calls that were dropped or abandoned by your force’s control room before they could be answered. Please breakdown the number of calls by calendar month and provide data from the last three years (1 April 2016 to 31 March 2019).

H

Please state the number of 999 calls to your force’s control room that were first graded as emergency incidents ie Grade 1/I. Please breakdown the number of calls by calendar month and provide data from the last three years (1 April 2016 to 31 March 2019).

I

Please state the number of 101 calls to your force’s control room that were first graded as emergency incidents ie Grade 1/I Please breakdown the number of calls by calendar month and provide data from the last three years (1 April 2016 to 31 March 2019).

J 

i) Please state how many vehicle-related incident automated eCall alerts were received by your force. Please breakdown the number of calls by calendar month and provide data from the last 12 months (1 April 2018 to 31 March 2019).

ii) How many of the eCalls turned out to be false alarms? Please breakdown the number of calls by calendar month and provide data from the last 12 months (1 April 2018 to 31 March 2019).

Response

The States of Jersey Police do not operate a telephone 101 service. Non-emergency calls are received on (01534) 612612 locally. Our Desktop services team (DST) respond to 101 (612612) calls.

A to G 

2016 2017 2018 2019 999 DST (101) 999 DST (101) 999 DST (101) 999 DST (101)

We do not hold the information for Jan to June 2016. Figures for 101 calls in July 17 are low due to a fault with the recording system in that month.

The States of Jersey Police do not have a target time to answer calls. We aim to answer all calls as quickly as possible.

H and I

Grade 1 responses

J ( i and ii)

The States of Jersey Police have not received any automated emergency calls (e-Calls) from vehicles involved in an accident. Neither Jersey Telecoms nor the States of Jersey Police have the software to deal with such calls.