Taxi driver age groups and complaints (FOI)

Request

A

Please provide a breakdown of ages of taxi drivers, in the following categories:

• 21 to 30

• 31 to 40

• 41 to 50

• 51 to 60

• 61 to 70

• 71 and over

B

Please provide a breakdown of ages of individuals on the waiting list for a taxi plate, in the age groups listed above.

C

How many taxi plates have been issued since 1 July 2019, broken down by month and plate colour?

D

It is assumed with a waiting list that new plates would be issued sequentially, by the amount of time on the waiting list.

Have there been cases where a taxi plate has been issued to an individual not at the top of this waiting list? If so, how many, and for what reason?

E

How many written (physical mail or email) complaints have been received, broken down by dispatch entity?

F

How many written (physical mail or email) complaints have received a response from DVS to the complainant?

G

How many written (physical mail or email) complaints have resulted in action against the driver / company, broken down by action taken (warning / suspension and so on)

H

For the top five drivers with the most complaints, how many were received? Driver identifiers are not required. 

Response

A

B

C

DVS are only issuing purple PSV plates to individual badge holders as part of the taxi plate reform programme.

D

DVS have issued all plates in accordance with the order on the waiting list.

E to H

Any complaints received against PSV Plate holders are recorded on an individual basis and there is no central collation of this data.

There are about 300 PSV taxi plates currently in issue and we estimate that it will take us in excess of the 12.5 working hours allowed for Freedom of Information responses in accordance with Regulation 2 (1) of the Freedom of Information (Costs) (Jersey) Regulations 2014 to extract the relevant information from the individual records.

If we were able to collate the details within 12.5 hours the information would be exempt under Article 25 (Personal Information) of the Freedom of Information (Jersey) Law 2011 as the individual may be identified if these details were released.

Articles applied

Article 16 A scheduled public authority may refuse to supply information if cost excessive

(1) A scheduled public authority that has been requested to supply information may refuse to supply the information if it estimates that the cost of doing so would exceed an amount determined in the manner prescribed by Regulations.

Regulation 2 (1) of the Freedom of Information (Costs) (Jersey) Regulations 2014 allows an authority to refuse a request for information where the estimated cost of dealing with the request would exceed the specified amount of the cost limit of £500. This is the estimated cost of one person spending 12.5 working hours in determining whether the department holds the information, locating, retrieving and extracting the information

Article 25 Personal information

(1) Information is absolutely exempt information if it constitutes personal data of which the applicant is the data subject as defined in the Data Protection (Jersey) Law 2018.

(2) Information is absolutely exempt information if –

(a) it constitutes personal data of which the applicant is not the data subject as defined in the Data Protection (Jersey) Law 2018; and

(b) its supply to a member of the public would contravene any of the data protection principles, as defined in that Law.

(3) In determining for the purposes of this Article whether the lawfulness principle in Article 8(1)(a) of the Data Protection (Jersey) Law 2018 would be contravened by the disclosure of information, paragraph 5(1) of Schedule 2 to that Law (legitimate interests) is to be read as if sub-paragraph (b) (which disapplies the provision where the controller is a public authority) were omitted.