Covid-19 helpline (FOI)Covid-19 helpline (FOI)
Produced by the Freedom of Information officeAuthored by Government of Jersey and published on
18 June 2021.Prepared internally, no external costs.
Request
Please can the relevant department provide information about the COVID-19 helpline / contact centre being operated / outsourced to a UK company? Whether this is in full or partial fulfilment of the service.
Where it may not be possible to provide information deemed to be commercially privileged, please provide:
confirmation that some or all calls to the COVID-19 helpline are being answered off-island (either locally on 445566 or freephone on 0800 735 5566);
the name and / or location of the off-island company / contractor fulfilling the contact centre;
the length of the contract;
evidence of the procurement process and alternative on-island suppliers that were considered
Response
All calls to the Covid Helpline are being answered locally. The Covid Helpline team is based in Jersey and there is no off-island company involved in providing this service.
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