Ambulance Service response times (FOI)

Request

A

Can you please provide us with a monthly breakdown of average waiting times for an ambulance for the year to date as well as for the five years prior? 

B

Can you please provide us with the longest waiting time recorded each month for the year to date, as well as for the five years prior?

C

On 1 August 2021, how many vacancies were there in the ambulance service? What was the vacancy rate? Please provide the average vacancy rate per month for 2020 and 2021 so far, and on an annual basis for the five years prior.

D

As at 1 August 2021, how many members of staff in the Ambulance service were on short-term or temporary contracts?

E

Please also provide the number of Ambulance staff recruited on short-term or temporary contracts in 2019 and 2020.

F

On average, how many members of staff did the Ambulance Service hires on short-term or temporary contracts over the last five years?

G

How many complaints has the Ambulance Service received so far this year regarding waiting times?

H

How many complaints regarding waiting times have been received in the five previous years?

I

How many times has the Ambulance Service called upon support services (ie Fire Service and St John Ambulance) to provide cover and / or support at incidents the Ambulance Service would normally attend on its own? The question relates to incidents where no specialist equipment the Ambulance Service does not already possess was required.

Response

A

Data from previous years has been re-mapped to current categories. Comparison of response times over the years must take into account that these were not the standards that were in place at the time of the call being taken.

Over the years in question where different code sets have been in use, they have been mapped to the latest code set where possible, but where not possible to map across, it has been assumed that:

• red calls are Red 2 in the new categories

• amber calls are Green1

• green calls are Green 3

Average response times from Clock Start to First resource Arrived at scene

B

Maximum response times from clock start to first resource arrived at scene

C

Ambulance Service vacancies

D

On 1 August 2021 there are no members of staff at the States of Jersey Ambulance who are on short term or temporary contract

E

Ambulance service staff recruited on short-term or temporary contracts

The increase in short term contracts from March to June 2020 were additional staff to help deal with the initial wave of Covid-19

F 

 Figures taken up to August 2021

G

 The States of Jersey Ambulance Service have received two complaints in 2021 regarding wait times

H

I

These services include:

•  Fire and Rescue Service

• St John Ambulance

• Normandy Rescue

2020 includes additional resources supplied to the Service at times to assist in our response to Covid over and above our normal crewing levels.