Noise and vibration complaints (FOI)

Request

Have there been any complaints about low frequency noise and vibration in St Helier dating from 2021 until the present time and, if so, how many?

Response

The Housing and Nuisance team of Environmental and Consumer Protection (ECP) have received 18 complaints regarding low frequency noise in St. Helier between 1 January 2021 and 21 April 2022.  

Our systems are not configured in a way that will allow us to extract the details you have requested in relation to vibration complaints since these are not specifically recorded on the ECP system.  A manual search of our records would be required in order to obtain this information.  We estimate that it will take us in excess of 12.5 working hours to locate and retrieve the data in reference to your request.  This part of your request, therefore, will not be processed further.

Article applied 

Article 16 - A scheduled public authority may refuse to supply information if cost excessive 

(1) A scheduled public authority that has been requested to supply information may refuse to supply the information if it estimates that the cost of doing so would exceed an amount determined in the manner prescribed by Regulations. 

Regulation 2 (1) of the Freedom of Information (Costs) (Jersey) Regulations 2014 allows an authority to refuse a request for information where the estimated cost of dealing with the request would exceed the specified amount of the cost limit of £500. This is the estimated cost of one person spending 12.5 working hours in determining whether the department holds the information, locating, retrieving and extracting the information.