Tell us how we did
To keep improving the services we offer, we need your feedback.
When you’ve interacted with any Government of Jersey service or department, we want to know how we did, so that we know where we’re doing well and where we need to make improvements.
You can make a complaint, give us a compliment or make a comment or suggestion as to how we can improve.
your feedback will be assigned to the right person so that it can be managed or investigated in the right way if you make a complaint and leave your details with us, we’ll keep you informed of the progress in whichever way you’d like us to contact you all feedback will be handled in line with our Customer Feedback Policy
Send feedback
Child friendly feedback policy Here is a
child friendly version of the feedback policy and how to make a compliment, complaint, comment or suggestion.
VIDEO
Rate our service If you’d like to rate a Government of Jersey service you’ve used within the last seven days, you can complete our ‘rate our service’ survey.
This survey provides an opportunity to give less detailed, quick, and simple feedback.
Ratings will be used to review where we’re doing well and where we need to focus on making improvements, and no follow up contact will be made with you.
Rate our service
Our commitment
At the Government of Jersey, we are committed to continually improving the services we provide to our community. Hearing about people's experiences of using our services is one of the ways we learn about what's working, as well as where we need to improve.
We strive to offer a high standard of service to the people of Jersey and value your feedback, whether it's about what we've done well or where we can do better.
All complaints, compliments, comments and suggestions we receive will be handled in accordance with our Customer feedback policy . This ensures that your feedback is heard, concerns are addressed in the right way, and that we can make meaningful improvements to the services we deliver.
How we use your feedback
We use your feedback to keep improving the services we offer.
Find out more on what we do with your feedback .
Contact the Customer Experience Team You can provide any feedback using the feedback form above. For any additional requirements or queries you can also contact the Customer Experience team directly:
email
customerexperience@gov.je call +44 (0) 1534 447481 in person at the Customer Hub at Union Street write to PO Box 55, JE4 8PE Customer feedback summary The customer feedback summary provides the volumes and types of feedback we receive each year.
It details:
how the feedback was received actions taken in response the main themes of complaints and their outcomes It also outlines how many complaints were addressed at each of our 3 stages.
gov.je