About the Integration project
The Integration project will help us share data across the States of Jersey in a controlled, reliable and repeatable manner. This will help us build better customer services by appropriately using the data customers have already given us.
Why the Integration project is needed
We have many different systems across the States. They are at different stages of their life, produced by many suppliers and owned by different areas of the business. This means it is very difficult to share data between these systems.
We therefore need an integration layer that sits between these systems to make sure that links, that enable the flow of data, are flexible, robust and manageable.
Benefits of the Integration project
Integrating our systems will provide a:
- capability to build better services by appropriately sharing data
- common platform for use by all States functions
- cost saving by reusing integration ‘patterns’
- central place where our systems can be monitored and managed
- better and safer way to share data, strengthening our compliance with
GDPR
Challenges we face
There have been many challenges in the project including:
- information systems have built up in departments meaning a lot of thought is needed to understand how and when to access that data
- the integration platform is a new piece of complex technology so staff will need to be trained how to use it
- integrating with legacy systems can be difficult because they were not designed to readily share their data
What’s next?
Prove the capability of the Integration layer by connecting the eGov foundation components with some of the core departmental systems. This enables customers to access multiple services via the customer service platform which will provide a consistent service whichever method of communication they use, for example face to face, over the phone or via one.gov.je. They can also give a single instruction which will, with their permission, be shared with multiple different areas.
Once this capability is established we need to consider which other departmental systems should be linked to the integration platform, replacing manual processes with automated ones.
Business owner
Information Services Department, Solutions team
Email Martin Pirouet
Project manager
Christos Valerkou
Sponsor
Ian Webb
gov.je