What are online services?
We’re moving traditional government services online.
This provides a different option to over the counter, telephone or post services.
Why we need online services
Online services are always available which means our customers can use them whenever they like.
Phone calls and visits are limited to normal office hours which can be difficult for people who work during the day.
We can tailor digital services to suit the customer. This means only asking for relevant information and making sure the form is complete before it can be submitted.
Benefits of online services
Online services provide:
24/7 access for our customers
faster processing times
less confusion or misunderstandings
fewer waste calls and visits
no more re-work
better data quality
Live services
The online services you can already use are:
- applying for a pension
- submitting an expression of interest for a pension
- applying to join the Pension Plus scheme
- informing Income Support about changes to your income
- completing your profit and loss accounts (if self-employed)
- applying to Advance to Work (ATW) and Advance Plus (A+)
- Informing the health and safety inspectorate of any construction work undertaken
- filling out the Social Security review questionnaire
- applying for affordable housing Gateway
- applying for Home Responsibility Protection credits
Challenges we face
We have to maintain our high standard of customer service. Online tools must improve what we already offer.
It’s important we keep data secure as more customer information is being exchanged online.
What’s next?
In 2018, we’ll continue to increase the number of services online.
Business owner
Sophie Le Sueur (Operations Director, Social Security)
Project management team
Lyndsay Feltham (Project Manager)
gov.je