Number of complaints and grievances made by prisoners at HMP La Moye in 2014 (FOI)

​​Request

How many official complaints / grievances were made by inmates at HMP La Moye in 2014? Please list what those complaints were, how they were resolved and highlight which complaints were considered 'serious'.

A.

How many official complaints/grievances were made by prisoners at HMP La Moye in 2014?B.

B.

Please list what those complaints were, how they were resolved.

C.

Highlight which complaints were considered ‘serious’

Response

The various elements of the request have been answered separately, as below:
Question

A.

61 formal complaints from prisoners were received in 2014;

2 complaints have yet to be resolved and are still ongoing and;

1 complainant not satisfied with the findings of the prison took his complaint to the Minister for Home Affairs.

B.

The 59 completed complaints have been categorised and the outcomes are given in the table contained in the document below.

Complaints are initially forwarded to Unit Managers/Head of Department for investigation who will inform the complainant in writing of their findings within seven days of receiving the complaint. Where this is not possible an interim reply may be sent giving reasons for delay. Should the complainant not be satisfied with the findings of the Unit Manager/Head of Department he/she may request that the complaint be referred to the Internal Complaints Panel. If a prisoner is not satisfied with the response of the panel he/she may request that the complaint be referred to the Governor and BOV. Sealed complaints can also be sent direct to the Minister for Home Affairs.

C.

Every formal complaint is managed as a serious complaint. However none of the complaints upheld required referral to the police or disciplinary action against staff.