Complaints about Parking Control Officers (FOI)

​Request

A

I would like to know how many complaints have been about the Parking Control Officers in 2010, 2011, 2012, 2013, 2014, 2015, 2016 and 2017.

B

What were the nature of these complaints, abusive language/behaviour, unnecessary tickets or other reasons.

C

I would like to know how many of those complaints were followed by disciplinary action in 2010, 2011, 2012, 2013, 2014, 2015, 2016 and 2017.

D

If no disciplinary action was taken, how were the complaints followed up?

E

I would like to know if some of those complaints in years 2010, 2011, 2012, 2013, 2014, 2015, 2016 and 2017 were made about the same officers and if so, how many were made relating to the same officers.

Response

A

B

Unprofessional behaviour, attitude, being asked to move on, aggressive manner, not being allowed to park illegally and lack of communication.

C

Complaints were followed by disciplinary action in less than five cases over the time period 2010 to 2017. Due to the risk of identifying individuals we are unable to provide a more detailed breakdown. This information is therefore exempt under Article 25 of the Freedom of Information (Jersey) Law 2011.

D

All complaints are recorded and responded to. The officer concerned will be formally interviewed and if the officer was not as professional in their dealings as we would expect or require then they would undergo training on a regular basis to ensure that the service provided is of a high level of professionalism. We take any reports of this not being upheld seriously. Training would be reviewed to prevent any such future occurrences.

E

Due to the small numbers of staff involved we are unable to provide this breakdown without risking the identification of officers. This information is therefore absolutely exempt under Article 25 of the Freedom of Information (Jersey) Law 2011.

Exemptions applied

Article 25 – Personal Information

(1) Information is absolutely exempt information if it constitutes personal data of which the applicant is the data subject as defined in the Data Protection (Jersey) Law 2005.

(2) Information is absolutely exempt information if –

(a) it constitutes personal data of which the applicant is not the data subject as defined in the Data Protection (Jersey) Law 2005; and

(b) its supply to a member of the public would contravene any of the data protection principles, as defined in that Law.