Missed hospital appointments (FOI)Missed hospital appointments (FOI)
Produced by the Freedom of Information officeAuthored by Government of Jersey and published on
16 January 2020.Prepared internally, no external costs.
Request
Please can you provide:
A
The total number of missed hospital appointments across Health and Community Services (HCS) during 2019
i) Breakdown by month
ii) Breakdown by department
B
How the figure provided in A compares to previous years?
C
Waiting times for patient appointments with HCS
i) Breakdown by month
ii) Breakdown by department
Response
A “missed appointment” is taken as one where the individual did not attend without giving any notice or arrived too late to be able to be seen.
A
Details of missed appointments in 2019 by month and department:
| | Surgery (out-patient) | Medicine | Obstetrics/ Gynaecology | Paediatrics | Therapies | Other (including ED, Pathology, GP Co-op) | Total |
| January | 823 | 431 | 17 | 32 | 449 | 19 | 1171 |
| February | 77 | 389 | 6 | 24 | 421 | 11 | 1621 |
| March | 746 | 395 | 6 | 42 | 406 | 15 | 1610 |
| April | 722 | 459 | 11 | 38 | 391 | 20 | 1691 |
| May | 791 | 403 | 10 | 34 | 378 | 17 | 1633 |
| June | 745 | 367 | 7 | 26 | 403 | 15 | 1563 |
| July | 899 | 431 | 10 | 33 | 454 | 19 | 1846 |
| August | 778 | 348 | 55 | 25 | 418 | 17 | 1591 |
| September | 666 | 436 | 10 | 26 | 446 | 12 | 1596 |
| October | 855 | 434 | 10 | 23 | 459 | 22 | 1803 |
| November | 741 | 378 | 20 | 30 | 455 | 15 | 1639 |
| December | 727 | 263 | 22 | 13 | 389 | 19 | 1433 |
Total | 9313 | 4734 | 134 | 346 | 5069 | 201 | 19797 |
B
Total missed appointments in previous years:
2015 | 2015 | 2017 | 2018 | 2019 |
| 17,242 | 18,609 | 18,529 | 19,809 | 19,797 |
C
The average waiting time (weeks) for a first outpatient appointment seen in 2019:
| | Surgical | Medical | Obstetrics/ Gynaecology | Paediatrics | Therapy |
| January | 12 | 9 | 5 | 11 | 5 |
| February | 11 | 16 | 4 | 12 | 5 |
| March | 10 | 10 | 4 | 10 | 5 |
| April | 10 | 16 | 4 | 11 | 5 |
| May | 11 | 11 | 4 | 12 | 6 |
| June | 10 | 14 | 4 | 13 | 6 |
| July | 11 | 11 | 4 | 11 | 6 |
| August | 10 | 8 | 4 | 12 | 6 |
| September | 11 | 9 | 4 | 12 | 6 |
| October | 9 | 10 | 4 | 11 | 5 |
| November | 10 | 9 | 4 | 12 | 6 |
| December | 9 | 8 | 4 | 11 | 5 |
Average | 10 | 11 | 4 | 12 | 5 |
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