Gov.je digital platform (FOI)

Request

I wanted to find out more information about your organisations Digital Platform. Please see below a list of questions that hopefully you can help me with.

Chatbots

A

Do you have any plans to deliver Citizen facing AI chatbot functionality?

If so, when would you want this to be available?

B

Who is the head of Customer Services or Citizen engagement or equivalent and what is their email address?

C

Who is the CIO or Head of IT and what is their email address?

D

Do you have any plans to deliver Employee facing AI chatbot functionality?

If so, when would you want this to be available?

Who would be responsible for that and what is their email address

Virtual Appointments

E

Are you planning on standardising virtual appointments for all departments, for example housing, planning and so on?

If so, when would you want this to be available?

Who would be responsible for that and what is their email address?

Response

Chatbots

A

The Government of Jersey continue to look and consider options including AI chatbot functionality, but no firm plans or solutions are in place at this time.

B

The Group Director for Customer Services is Sophie Le Sueur (s.lesueur@gov.je).

C

The Group Director for Modernisation and Digital is Gary Bowles (m&d@gov.je).

D

The Government of Jersey continue to look and consider options including AI chatbot functionality, but no firm plans or solutions are in place at this time.

The roles and responsibilities of the Modernisation and Digital department and Customer and Local Services department are available via the following links:

Chief Operating Office (COO)

Customer and Local Services (CLS)

Virtual appointments

E

The Government of Jersey are offering some virtual appointments, and will consider options for standardising this further in the future, although there are no firm plans at present. Please see above for departmental responsibilities and email addresses.