Ambulance callout statistics (FOI)Ambulance callout statistics (FOI)
Produced by the Freedom of Information officeAuthored by Government of Jersey and published on
15 March 2021.Prepared internally, no external costs.
βRequest
A
Between 1 January 2015 and 31 December 2020 for each year please provide the total volume of ambulance call outs.
B
Between 1 January 2015 and 31 December 2020 for each year please provide the total volume of emergency ambulance call outs (ie blue light required).
C
Between 1 January 2015 and 31 December 2020 for each year please provide the total volume of ambulance call outs that resulted in blue lights on the journey from the patient / patients to the General Hospital
D
Between 1 January 2015 and 31 December 2020 for each year please provide the total volume of ambulance call outs that did not require the patient / patients being brought to the General Hospital.
E
Between 1 January 2015 and 31 December 2020 for each year please provide the total volume of ambulance call outs when the ambulance was despatched from the General Hospital and not the Ambulance Station on Elizabeth Avenue.
F
If the records are kept, please provide the volume of ambulance destinations by Parish since 1 January 2015. I do not require an annual breakdown.
G
What are the average response times for an ambulance?
H
Please provide details if protocols are in place of the expected response times for ambulances to various key locations across the Island, and if those response times differ across the day and time of day
Response
A
Calls to the ambulance service are firstly categorised at three levels:
emergency β these are calls to 999
urgent β these are typically calls where a GP has been called to a patient and decided that they require admission to hospital via ambulance (anywhere this is an emergency they will be counted in the Emergency call category)
routine β these are calls where an ambulance is required to transfer a patient β eg from one HCS site to another.
Table 1: Calls Attended by Ambulance Service*, 2015 to 2020
βYear | βEmergency | βUrgent | βRoutine | βTotal |
β2015 | β8229 | β1270 | β1630 | β11129 |
β2016 | β8734 | β1192 | β1636 | β11562 |
β2017 | β9034 | β1143 | β1606 | β11783 |
β2018 | β9490 | β1186 | β1742 | β12418 |
β2019 | β9845 | β1149 | β1838 | β12832 |
β2020 | β9880 | β945 | β1993 | β12818 |
Source: Government of Jersey Ambulance Service Call and Dispatch System
*This is not total calls received by the service; it is those where a response is required and where a resource arrives at the scene of the call
B
We do not hold data on when a blue light is required. This question is taken to refer to the Emergency calls. See the first column in Table 1 above.
C
We do not hold data on when a blue light is required. Therefore (as in B above) this question is taken to refer to all Emergency calls
Table 2: Number of emergency calls where patient(s) were conveyed to Jersey General Hospital, 2015 to 2020
βYear | βTotal |
β2015 | β5783 |
β2016 | β6194 |
β2017 | 6495 β |
β2018 | β6808 |
β2019 | β6466 |
β2020 | β5774 |
Source: Government of Jersey Ambulance Service Call and Dispatch System
D
Table 3: Emergency Calls attended where patient(s) not conveyed to Jersey General Hospital, 2015 to 2020
βYear | βNumber of Emergency Calls Attended | βEmergency Responses where patient not conveyed to Jersey General Hospital |
β2015 | β8229 | β2446 |
β2016 | β8734 | β2540 |
β2017 | β9034 | β2539 |
β2018 | β9490 | β2682 |
β2019 | β9845 | β3379 |
β2020 | β9880 | β4106 |
Source: Government of Jersey Ambulance Service Call and Dispatch System
E
The data is not held to answer this question.
F
Table 4: Calls attended by ambulance, by Parish, 2015-2020
βParish | βEmergency | βUrgent | βRoutine | βTotal | βPercentage of Total |
βGrouville | β2396 | β364 | β58 | β2818 | β3.9% |
βSt Brelade | β5912 | β1075 | β221 | β7208 | β9.9% |
βSt Clement | β3996 | β527 | β91 | 4614 β | β6.4% |
βSt Helier | β24174 | β2293 | β9373 | β35840 | β49.4% |
βSt John | β928 | β152 | β33 | β1113 | β1.5% |
βSt Lawrence | 2257β | β307 | β69 | 2633 β | β3.6% |
βSt Martin | β1493 | β202 | β47 | β1742 | 2.4%β |
βSt Mary | β557 | β66 | β13 | β636 | β0.9% |
βSt Ouen | β1295 | β182 | β36 | β1513 | β2.1% |
βSt Peter | β3316 | β688 | β178 | β4182 | β5.8% |
βSt Saviour | β6718 | β888 | β295 | β7901 | β10.9% |
βTrinity | ββ1495 | β129 | ββ25 | β1649 | β2.3% |
βNot Recorded | 675 | β12 | 6 | β693 | β1.0% |
βTotal 2015 to 2020 | β55212 | β6885 | β10445 | β72542 | β100% |
Source: Government of Jersey Ambulance Service Call and Dispatch System
G
Only emergency calls are subject to response times and the response time varies by the severity of the chief complaint. This question has therefore been answered with a breakdown by category to provide this context. The category is defined based on the standards in use in Jersey since 2020. These are:
Red1 β Situation is immediately life-threatening
Red2 β Situation is serious or could be life-threatening
Green1 β Situation is serious but not immediately life-threatening
Green2 β Situation is less serious and not life-threatening
Green3 β Non-urgent calls
Data from previous years have been re-mapped to these categories, but comparison of response times over the years must take into account that these were not the standards that were in place at the time of the call in the earlier years.
Table 5: Average response time (minutes) to Emergency Calls by Category, 2015 to 2020
βYear | βRed 1 | Red 2β | Green 1β | Green 2 β | Green 3β |
β2105 | β00:05:48 | β00:06:48 | β00:08:33 | β00:07:02 | β00:08:33 |
β2016 | β00:06:00 | β00:07:00 | β00:09:13 | β00:07:33 | β00:09:16 |
β2017 | β00:06:08 | β00:07:02 | 00:09:32β | β00:07:49 | β00:09:31 |
β2018 | β00:06:08 | 00:07:37β | β00:10:11 | β00:07:56 | β00:10:19 |
β2019 | β00:06:37 | β00:07:43 | β00:10:50 | β00:08:32 | β00:11:00 |
β2020 | 00:07:08β | β00:08:07 | β00:11:12 | β00:10:51 | 00:12:33β |
Source: Government of Jersey Ambulance Service Call and Dispatch System
H
Ambulance response times for Jersey are used to help benchmark performance.
Red 1 and 2 calls are measured within 8 minutes 75% of the time
Green 1 and 2 calls are measured within 18 minutes 75% of the time
Green 3 calls are measured within 30 minutes 75% of the time
Response times are measured from recording of the chief complaint on the dispatch system to arrival on scene, they remain the same throughout the day and night and do not differ by location.