What to do in a mental health crisis
If you're in a mental health crisis, call us on +44 (0) 1534 445290. We are open 24 hours a day, 7 days a week.
We sometimes receive a large number of calls. If you can't wait on the phone, you can leave a message and we'll get back to you as soon as possible.
In a crisis, we aim to see you within 4 hours, where this is assessed to be clinically indicated. Otherwise, we'll arrange for you to be seen as soon as possible depending on your needs.
If there is an immediate risk
If you or someone you know are in immediate danger of serious harm and you need immediate medical help or the help of the police call 999.
Give as much information as possible to the operator and be as clear as you can when giving your address or location, and telephone number.
Older age psychiatry service
The older age psychiatry service is for people who are aged 65 or over, who have mental health problems.
There is a community based service provided for people who need access to
- community nursing
- day care
- day assessment
- the memory clinic
For those that need care and services based in a hospital setting, there are facilities at Clinique Pinel.
Referrals are only accepted from your GP.
Clinique Pinel
Clinique Pinel is a unit focused on caring for persons over the age of 65, who are suffering from mental health problems.
We have 2 separate wards:
Each ward has a different area of speciality. Which ward you are in will depend on your needs.
Visiting times for Clinique Pinel
The visiting times for Clinique Pinel are:
- 1.30pm to 4.30pm
- 6.30pm to 7.30pm
We are strict about visiting times as all ward activities are scheduled around them.
Beech Ward
You may be admitted to Beech Ward if you have problems with your memory and are having difficulties living in the community because of your memory.
If you are admitted to Beech Ward we will assess you over a period of about 8 weeks to identify your needs and how we can help you. This could involve helping you once you're back at home, or finding you to a more appropriate place to live.
Cedar Ward
You may be admitted to Cedar Ward if you have mental health problems which come on suddenly such as:
- depression
- anxiety
- psychosis
During a stay on Cedar Ward, we will observe you closely and give treatment specific to your needs. Once you have completed your treatment you will be able to return home.
Admission to Clinique Pinel
We will usually admit you on an ‘informal’ or ‘voluntary’ basis. This means you have agreed to come into hospital and are free to leave or refuse treatment if you so wish.
Occasionally you may be admitted after a joint professional decision has been made under the Jersey Mental Health Law. This usually happens if your healthcare professional identifies you are at risk to yourself or others or behaving in a manner which is seen to be unsafe or damaging to you or those around you.
Respite admission
A break of 1 or 2 weeks from caring for someone who is suffering symptoms of mental illness can be mutually beneficial for you and your carer. It is an opportunity for staff to re-evaluate everyone's ongoing needs.
If you are known to the service, and living at home with carers who require support., we can plan a respite admission. It is arranged via the Community Nurse Team, or directly with the respite nurses on the ward.
Admission for an assessment
Your doctor may suggest admission into Clinique Pinel for an assessment period.
During the assessment we will observe you with your family to gain a good understanding your needs.
We will ask you about:
- your past and present physical health
- your past and present mental health
- your social situation
- your family and support network
We encourage you and your family to contribute as much as possible during the assessment period.
We will work closely together to deliver the most suitable treatment, support, guidance and healthcare plans for your future.
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