About the deposit protection scheme (MyDeposits Jersey)
All deposits placed to rent a home must be protected with MyDeposits Jersey within 30 days of receipt from the tenant.
MyDeposits Jersey is the only Government of Jersey approved tenancy deposit scheme.
Deposits are protected for the length of the tenancy and will be paid back to the tenant if they:
- meet the terms of the tenancy agreement
- don’t damage the property
- pay their rent and bills
Find out more on MyDeposits Jersey.
How the scheme applies to leases
The scheme applies to self-contained accommodation, including bedsits and studio flats. This means that only the occupants use it.
Where a deposit is needed to rent self-contained residential accommodation, the deposit should be placed in the scheme.
How your deposit is protected
Your deposit will be transferred to a regulated bank and held in an account until it's due to be repaid at the end of the tenancy.
Your deposit will be protected:
- if your landlord or agent goes out of business
- in the event of any claim against MyDeposits
- in the event of bank failure
Confirming your deposit protection
When a deposit is placed in MyDeposits, both landlords and tenants will receive confirmation that the deposit has been protected.
This includes information about:
- how much deposit has been paid in
- how to get your deposit back at the end of your tenancy
- what to do if there’s a dispute over the deposit
If you're a tenant and you believe any information provided by your landlord is incorrect, email
info@mydepositsjersey.je.
Landlords’ responsibilities
You must put your tenant’s deposit in MyDeposits within 30 days of receiving the money.
If you do not put your tenant's deposit in the scheme you could be fined up to £10,000.
If your landlord doesn’t protect your deposit
Check with MyDeposits first if you’re not sure whether your deposit has been protected.
If it hasn’t, contact Environmental Health by:
They may begin court proceedings to make your landlord protect your deposit, and could issue them a fine of up to £10,000.
Getting a deposit back at the end of a tenancy
The landlord or tenant can apply to MyDeposits to get the deposit back at the end of the tenancy. You'll need to tell them how much should be paid back and to who.
MyDeposits will write to you asking you to confirm if you agree with the application, or whether you want to dispute the amount.
If you agree, MyDeposits will repay the deposit out as agreed within 5 working days.
You should try to agree between yourselves how much deposit money should be returned to you before applying for the return of a deposit, as it could cause delays otherwise.
Disputing your deposit
MyDeposits offers a free dispute resolution service if you disagree about how much deposit money should be returned at the end of a tenancy.
You can also have your case heard by the Petty Debts Court.
Find out more about the dispute resolution service on MyDeposits Jersey.
Letting or managing agents’ membership
If you’re a letting or managing agent, you can set up a membership with MyDeposits to pay in and manage deposits on behalf of landlords.
Landlords should check with their agent who is responsible for handing over deposit money to the scheme.
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