27 August 2019
The Minister for Economic Development, Tourism, Sport and Culture, Senator Lyndon Farnham, has issued the following statement:
“It is disappointing and frustrating for everyone involved when there is disruption to travel plans. Living on an island, as we do, we are susceptible to weather conditions such as fog, often with little or no warning. This was the case last night when a number of air services in and out of Jersey were cancelled.
“Ports of Jersey work closely with their airline partners and local ground agents to ensure passengers’ journeys are as trouble free as possible, and they make every effort to support passengers when circumstances beyond their control affect their journeys.
"Airline policies differ, but when services are cancelled due to inclement weather the airline has a duty of care to look after their passengers, arrange accommodation, food and refreshment vouchers if appropriate, and rebook alternative travel options.
"This assistance was provided at Jersey Airport and we have been in discussion this morning with easyJet, to clarify what level of support was available at Gatwick Airport. Ports of Jersey will continue to liaise with the affected airlines to review their processes and will suggest improvements if there are any lessons to be learned.”
gov.je