Service Desk Analyst
- Residency
- 5 years residency required
- Employer
- C5 Alliance Limited
- Closing date
- 18 July 2024
- Reference
- 58389
- Contract
- Permanent
- Hours
- Full Time
- Salary
- Negotiable
The role provides first line support to C5 clients, ensuring associated Service Level Agreements are met and customers have a point of contact to log and manage reported issues. This includes providing both reactive support, and proactive problem management and trending to identify common issues for root cause resolution. The role also includes reporting and some auditing of calls logged within the Service Desk system to ensure clarity, timely updates and quality.
- Core skills required
- Ability to speak and understand English
- CV Required
- Keyboard Skills
- References
- How to apply
-
Apply online
![Opens link in new window - Apply online](/_controltemplates/15/C5.Gov2010.Resources/images/newwindow-black.gif)
Full job description
![Opens link in new window - Full job description](/_controltemplates/15/C5.Gov2010.Resources/images/newwindow-black.gif)
- Contact name
- People Team
- Address
- Winward House,
La Route de la Liberation,
St Helier,
Jersey.
JE1 1BG