Customer Care Specialist

We are looking for someone to join our Customer Service team to drive our customer
experience and grow our customer satisfaction levels. The successful candidate will have a
proven track record in customer service, have originated and implemented initiatives that have
delivered real and measurable results. Key responsibilities will include:


• Fully utilising the company customer service platform, extrapolating information, and
making recommendations from trends and themes
• Work with our customer ‘Hub’ in promoting the Fox Group as the supplier of choice
among our customer base in both Jersey and Guernsey
• Develop strategies to increase customer satisfaction and loyalty based on NPS insights.

For more information, visit https://foxtrading.co.uk/were-hiring-customer-care-specialist/