Complaints Specialist - Jersey

We are currently seeking an experienced candidate to join this team in the role of Complaints Specialist in our Jersey office.
The role of the GCB6 Customer Complaint Specialist is based within the Service Recovery Team in Jersey, Channel Islands and covers both Islands and Expat customers.
In this role, you will:
• Resolve customer complaints by listening to our customers, understand what they are saying, how they are feeling and work with them to address their concerns agreeing a resolution and way forward.
• Keeping it simple for the customer, build confidence by solving their problems quickly and effectively. Influencing and owning the issue to ensure successful resolution.
• Providing a high-quality service via written and verbal communication
• Delivery of excellent customer service at all times


You’ll achieve more when you join HSBC.