Member experience manager

If you are a passionate and result-driven leader with a commitment to delivering exceptional member experiences, we would love to hear from you.

Join us in making a transformative impact on the lives of our members!
We are looking for a dynamic person to join our team and ensure every member has a 5-star experience by to support members in achieving their goals.

You will enhance their journey and improve retention.

Interact with members at every touch point with purpose and care.

Ensuring the team are also delivering great service

Take accountability for the Brand Standards document, focusing on cleanliness, vibe, and operational standards.

Plan and action ‘call drives’ to reach out to priority member groups.

Maintain regular communication with members who require assistance

Including a bonus Scheme based on club performance and individual KPIs.