Feedback on Public Services consultation

About the consultation

​​We are seeking your views on how complaints about public services should be dealt with.

This includes: 

• seeking information on your experiences of making a complaint about public services
• asking for your views on how an independent complaint reviewer should operate in Jersey
  

Your contributions to this consultation will inform the development of proposals to improve the way complaints are resolved at a final stage. 

This includes the potential for introducing a Public Services Ombudsman. 

Terms of Reference: Public Services Ombudsperson Project​

We welcome comments from:

• members of the public who have made a complaint against a public service
• members of the public who have thought about making a complaint against a public service
• professional stakeholders such as local organisations who deliver public services, independent complaint reviewers and the legal community
  

How to submit comments to the consultation

​Complete the Feedback on Public Services survey

You can also submit a written response, comment or question by email or post.​

Paper copies of the survey are available on request.

Email: adminredress@gov.je​

Privacy statement

Strategic Policy, Planning and Performance is registered as a 'Controller' under the Data Protection (Jersey) Law 2018, as we determine the purpose and means of the processing of the personal information collected about you for this service. For more information can be found in Public Engagements and Consultations privacy notice​.

Under the Freedom of Information (Jersey) Law 2011, information submitted to this consultation may be released if a Freedom of Information request requires it, but no personal data may be released.