We love to hear your feedback
Feedback from our customers Some examples of what our customers have said about our service:
90% of 164 parents or carers felt it was ‘certainly true’ that they have been treated well 82% felt it was ‘certainly true’ that their views and worries were taken seriously 95% of 223 young people voted ‘certainly or partly true’ that they felt listened to by the people they had seen at CAMHS 95% of these young people also felt the help that they had received from CAMHS was good What patients, parents carers and guardians said: “Expressing my feelings and concerns was met with great empathy. Both my child and I felt genuinely listened to and understood”
“The team was incredibly sensitive and empathetic, explaining everything to my daughter at a pace she could understand. As a parent, I felt that our concerns were taken seriously”
“We are kept well informed of what is happening. The care is friendly and genuine. We could not have got through the last couple of years without our CAMHS involvement."
“The staff demonstrated a deep understanding of our problems and provided a high level of support. Their care was both safe and responsible, and their insights were invaluable”
What 9 to 11 year olds said: "I got to speak to them about my feelings"
"They let me feel comfortable while I was talking to them about my feelings"
"I was listened to about my issues"
“I could openly talk to people”
What 12 to 18 year olds said: "The staff are lovely and caring"
"I feel understood by the doctor"
“I felt like I was taken seriously”
“They were really patient with me as I struggle finding the words when I speak”
"I felt that the people who have spoken to me through the years were good listeners and good at giving advice for coping mechanisms"
"Doing creative things and also working with my parents, because it helped at home and helped my parents realise what I needed. It helped me because if my parents were acting in a way to help me I act differently"
See more feedback from our customers Our CAMHS Feedback Deck shows you everything young people, parents and carers have said about our service.
It also outlines ideas for improvement that have been shared with us and what action we're taking to make those improvements to our service.
To make sure we're continually improving, we work in collaboration with
Youthful Minds , a group of young people who are driven to improve mental health services.
We bring ideas to the group and we work together to make improvements.
Read our
You Are Saying, We Are Doing document to learn more about how we're making improvements based on your feedback.
How to give us feedback We love to hear your feedback, whether it's a compliment, a complaint or a suggestion. Your feedback will be taken seriously and only shared with those that need to know.
You can provide feedback by:
speaking to a member of staff emailing
CAMHSfeedback@health.gov.je completing a feedback survey in our office reception iPad submitting your feedback online, just select the send feedback button
Send feedback
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Support with getting your voice heard (Independent advocate) You can also access an independent advocate, who can listen to you, support you in making informed decisions, help you understand your rights, and support you in your voice being heard. The service is free and confidential. You can find more information on the My Voice website .
Read the Government’s Customer Feedback Policy .
gov.je