About Planning
Our role is to enhance natural and urban spaces while meeting Jersey’s development needs.
To achieve this, we work with:
- the public
- businesses
- architects
- planners
- community groups
- landowners
- other Government departments
Find more information on our services, standards and processes in our Service Customer Charter.
Planning Service Customer Charter
Contacting Planning
If you have submitted your application and have a planning officer, contact them for any queries.
If you leave them a voicemail, make sure you provide your:
- name
- phone number
- some details about your query
They’ll get back to you within 2 working days unless they are away.
For support whilst your officer is away email
planning@gov.je.
If you don’t have a planning officer you can email your query to
planning@gov.je. We’ll try to respond within 10 working days.
In-person meetings
To speak to someone in person you can come to see our duty officer at our Customer Hub at Union Street, Monday to Friday, 10am to 2pm.
If you already have a planning officer, you need to book an appointment with them directly.
Pre-application advice
You can receive advice before you submit a planning application.
This will help:
- make sure your project meets all the necessary requirements
- avoid potential issues
- make the planning process smoother
You can meet a planning officer in person or request written pre-application advice.
Find more information on
pre-application planning advice.
Find building standards information for
building applications.
What we can’t advise you on
Our officers cannot always help you and shouldn’t be contacted for some planning related queries.
We can’t:
- give our opinions on whether your planning application will be approved without a formal pre-application process
- provide regular updates on your applications whilst it’s being considered
- advise neighbours on what they should or shouldn’t object to
- discuss the technical details of applications, refusals or appeals
- answer questions on ongoing or past investigations related to compliance, land and habitats
Information on planning applications
You can search for existing planning applications in our planning register.
Information includes:
- site details
- descriptions of the work
- plans
- name of the planning officer
We’ll add new applications within 5 days of being approved.
Planning application search
If you need to access planning and building records from before 2012, complete the following online form.
This service is currently free.
Request to view planning and building records
The planning application process
Your planning application goes through several stages before a decision is made.
Find out more about the
planning application process.
If we think there might be delays with your application, we’ll let you know as soon as possible.
Validation
Once we receive your application, we check it for completeness and calculate the fee within 5 days.
To speed up the process, we recommend using the
planning and building portal.
We then advertise your application in the
Consultation and comments
After validation, we consult relevant organisations for their input and publish your application online for public comments.
Comments should be submitted within 21 days. We may consider late comments if the application hasn’t been decided yet.
Decision making
We aim to make a decision on 85% of:
- minor applications within 8 weeks
- major applications within 13 weeks
For complex projects, we use Planning Processing Agreements. These are project management tools that help streamline the process and keep everyone informed.
Feedback and complaints
You can make a complaint, give us a compliment or make a comment or suggestion on how we can improve.
Give us your feedback
gov.je