Contact information on gov.je

​What to include in your contact information

Customers must be able to contact us in a way that suits their needs. Our contact information should be complete and easy to find.

It must include:

• name of the department or team
• phone number
• email address
• address
• opening hours

It must also include a SignVideo button so customers can connect with a remote sign language interpreter.

Use SignVideo: sign language interpreter service​​​

Some customers may not be able to use or access certain contact methods, so by providing as many options as possible we can help them to engage with us.

We should never hide or remove contact details from our site or replace contact information with automated tools such as online forms.

Where to find contact information on gov.je

We keep a list of all our contacts in our contacts A to Z. 

Customers should also be able to find contact information on all of our content pages. 

Use of online contact forms

Online contact forms can be used as an addition to contact information, not as a replacement.

If you include a form for customers to contact you, limit it to 3 to 5 fields and only ask for information you need to respond.

Ask customers to provide:

• their name
  
• their preferred method of contact
• a brief description of the question or issue

If your form requires more fields for specific reasons, users may not complete it.

Remember, not all customers want to use online forms and still prefer to contact us using traditional methods.

Find out more about our accessibility standards​.