Health and Community Services complaint numbers (FOI)Health and Community Services complaint numbers (FOI)
Produced by the Freedom of Information officeAuthored by Government of Jersey and published on
19 October 2023.Prepared internally, no external costs.
Request
Please confirm the number of official complaints made to Health and Community Services that had poor communication as a key component.
Furthermore, please break down these complaints into the complaint stage that they are at (stage1, 2 or 3) based on the official complaints policy document.
Response
There is no category or subcategory available specifically for ‘poor communication’ within the system used by Health and Community Services (HCS) for logging and managing complaints.
HCS has received 39 complaints in 2023 where ‘communication’ is recorded as the primary reason for the complaint. Of these cases, 38 are recorded as ‘Stage 1’. There is one complaint recorded as ‘Stage 2’.
Figures for the number of complaints received from 2010 to 2022 by ‘Primary Subject’ have been provided in Freedom of Information responses published to www.gov.je, which may be of interest. The response is available at the following link:
Complaints against health services (FOI)
gov.je