In person advice
You can meet a duty planning officer in person Monday to Friday 10am to 2pm at
Customer and Local Services (CLS).
The officer can advise houseowners and small businesses on minor changes or developments. If you’re planning a major project, you might prefer to request writing pre-application advice.
This includes:
- house extensions and loft conversions
- conservatories, garages, sheds
- windows and doors
- fences and decking
- parking and driveways
- removal of boundary walls and structures
- advertisement and signage
- solar panels and wind turbines
This service is currently free.
Book an in-person appointment
Anyone can book an appointment but you need to book if your application is for:
- more than 1 property
- a commercial development
- changes of use to a property
- a major project
List of major and minor planning application categories
You can book an appointment with us Monday to Friday, 10am to 2pm.
Appointments are in person at CLS and are maximum 45 minutes.
To book an appointment call +44 (0) 1534 445508 or email
planning@gov.je. If you email us, give details of your enquiry and your drawings.
Your appointment should be within 2 weeks.
Written pre-application advice
Anyone can ask for written pre-application planning advice, but most queries come from major projects.
Advice is offered without prejudice but is designed to provide the best available opportunity to secure a positive outcome at planning application stage. The service offer allows us to engage in a collaborative manner to discuss design details, policy application and interpretation, and detailed submission requirements before a planning application is submitted.
Our advice will tell you if you need to do any of the following before submitting a planning application:
- provide additional information
- change your proposals
- consult other groups or organisation
We will consult with other departments and services on your behalf. If we receive comments in time, they will be included in your pre-application advice.
Requesting written pre-application advice
You can submit your request on the portal if you have an account.
You’ll need to provide the minimum level of information to process your request. To receive more in-depth advice on your specific project, you’ll need to include more details.
You should include:
- site and location maps showing existing buildings and features
- information on existing and proposed uses, floor spaces and occupation
- photographs of the proposed site, any existing buildings and the surrounding area
- sketch drawings showing as much of the elevations, floor plans, access, parking arrangements, architectural treatment and materials as possible
Planning and Building Portal
If you don’t have an account you can complete the pre-application advice form and email it to
planning@gov.je.
Pre-Application Advice Request
Your request will be reviewed by a planning officer. They should give you written advice within 6 weeks.
Once we've received your pre-application, you can have a 45-minute meeting with a planning officer. Make sure you email us or indicate on the portal that you want a meeting. Include any relevant information such as the reference number you’ll be given. We'll set up the meeting within 2 weeks. We can provide you with a written summary of what we discussed after the meeting.
What we can’t advice you on
The advise we give you isn’t binding on the final decision of a formal planning application.
We base pre-application advice on the planning circumstances at the time, which has its limitations.
The pre-application process doesn’t involve or include:
- public consultation
- advice from other technical sources
- input everyone who may make the final decision
Advice is given with the best intentions, but and proposals can’t be pre-determined outside the formal application process because situations change, projects evolve, issues emerge,
You should get advice from your own professional team. For major projects, you may want to include:
- planning consultancy input
- architectural and design services
- other specialist technical disciplines
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