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Services have moved to Union Street
From Monday 9 December, services in La Motte Street and Eagle House will be available from Union Street on the corner of The Parade.
In person advice
You can meet a duty planning officer in person Monday to Friday, 10am to 2pm at the Customer Hub​​. You don’t need to make an appointment.
This service is for householders and small businesses wi​shing to discuss the planning process or what may require planning consent. ​
We can offer advice on minor changes or developments, including:
- house extensions and loft conversions
- conservatories, garages, sheds
- windows and doors
- fences and decking
- parking and driveways
- removal of boundary walls and structures
- advertisement and signage
- domestic solar panels and wind turbines
If you’re planning a major project, you can request written pre-application advice.
This service is currently free.
Written pre-application advice
Anyone can ask for written pre-application planning advice, but most queries come from major projects.
Advice is offered without prejudice, but is designed to provide the best available opportunity to secure a positive outcome at planning application stage.
The service allows us to engage in a collaborative manner, to discuss design details, policy application and interpretation, and detailed submission requirements before a planning application is submitted.
Our advice will tell you if you need to do any of the following before submitting a planning application:
- provide additional information
- change your proposals
- consult other groups or organisation
We will consult with other departments and services on your behalf. If we receive comments in time, they will be included in your pre-application advice.
A pre-application meeting with a planning officer can be scheduled by adding this specific request in the “description” box on the application form.
If you don’t request a meeting, you may not be contacted before receiving written advice. However, the planning officer may contact you if further clarity is needed to fully understand a proposed scheme, especially in more complex cases.
How to request written pre-application advice
Anyone can ask for pre-application advice. You can submit your request on the
Planning and Building Port​al, if you have an account. If you don’t have an account, you can register.
You’ll need to provide the minimum level of information to process your request. To receive more in-depth advice on your specific project, you’ll need to include more details.
You should include:
- site and location maps showing existing buildings and features
- information on existing and proposed uses, floor spaces and occupation
- photographs of the proposed site, any existing buildings and the surrounding area
- sketch drawings showing as much of the elevations, floor plans, access, parking arrangements, architectural treatment and materials as possible
If you are unable to register for a
Planning and Building Portal account you can complete a
Pre-Application Advice Request and email it to
planning@gov.je.
Your request will be reviewed by a planning officer. They should give you written advice within 6 weeks.
Once we've received your pre-application you can choose to meet the planning officer for up to 45 minutes. Make sure you indicate on the portal or within your application form that you want a meeting. We will set up the meeting within 2 weeks.
We can provide you with a written summary of what was discussed after the meeting, which in some cases will be the pre application written advice.
​​W​hat we can’t advise you on
The advice we give you isn’t binding on the final decision of a formal planning application.
We base pre-application advice on the planning circumstances at the time, which has its limitations.
The pre-application process doesn’t involve or include:
- public consultation
- advice from other technical sources
- input everyone who may make the final decision
Advice is given with the best of intentions, but proposals can’t be pre-determined outside the formal application process because situations change, projects evolve, issues emerge.
You should get advice from your own professional team. For major projects, you may want to include:​
- planning consultancy input
- architectural and design services
- other specialist technical disciplines
gov.je